How the PR Industry Views Wikipedia: A Conversation at WikiConference USA
Late last week I attended WikiConference USA in New York City, the first conference specifically for Wikipedians from the United States.
Video: Wikipedia Best Practices, in a Nutshell
A solid introduction to how we think about Wikipedia best practices from a client consulting perspective
Wikipedia Needs to Change. Here's How it Can
In the February issue of PR Week, I've got a one-off column making the case that Wikipedia's long-term growth requires a reassessment of its volunteer culture.
The Wending Ways of Words
We tend to think of words as fixed, immutable—they mean something, dammit. And unless we’re channelling the Mad Hatter from Alice in Wonderland, we expect that everyone will pretty much agree on what that meaning is (even of the word is).